Internet Outages and Service Status

At TWN Communications, we understand the importance of a reliable internet connection. If you’re experiencing a disruption in service, we’re here to help you determine the cause and guide you through your options.

Before troubleshooting at home, it’s a good idea to check whether a known outage is affecting your area. Outages can be caused by weather, scheduled maintenance, or unexpected network issues.

To check for outages:

• Log into your TWN Account.
• Look for any outage notifications, which will appear on your dashboard.
• Or, contact our Customer Care Team at 877-877-6861.

Outages can happen for a variety of reasons, including:

• Severe weather such as high winds, lightning, extreme heat, ice or snow.
• Scheduled maintenance to upgrade or improve service.
• Unexpected technical issues such as damaged equipment.
• Power outages – If your power is out, your local utility provider will need to restore power to your home or business before your internet service can be restored.

Our team works around the clock to minimize disruptions and restore service as quickly and safely as possible.

If there’s no known outage in your area, try these troubleshooting steps:

• Restart your modem and router – Unplug, wait 30 seconds, then plug back in.
• Check all cables and connections – Make sure everything is secure.
• Try a different device – This will help determine if the issue is device-specific.
• Still not working? Give our team a call at 877-877-6861. We’re happy to assist.

Planning ahead can help keep you connected during severe weather events:

TWN Communications is committed to delivering fast, reliable internet and support you can count on. Whether it’s a brief hiccup or a larger outage, we’re working behind the scenes to keep you connected.

Need help now? Call 877-877-6861.